State Farm® Insurance Agent Robert Shimabuku

"Always a pleasure at Shimabuku's State Farm Agency. We have been dealing with Julie Seuh for three years now. She has always made everything so simple! Friendly communication, quick responses and explains all the info so it's easily understandable. We have both our home and auto with them...total integrity in business right here. Mahalo!"

"My truck died in a parking lot after a string of other unfortunate things that had happened to me over the last couple of months. I am a 70 year old woman who doesn't understand technology AT ALL. When I called the office on my insurance card, both Chris and another female agent (I did not catch her name...sorry) were so kind, patient and helpful with me. With their help, I managed to arrange for a tow to the shop and, because I had paid out of pocket, helped me submit my claim for reimbursement. The very next day I got an email saying the check was in the mail! I don't know how to express my gratitude other than to say that you made me feel taken care of like family. Thank you so much..."

"Just reached one year of five star service with Robert Shimabuku State Farm Insurance Agency , and it has been an absolute pleasure. Our agent, Julie Seuh , has been incredibly helpful from the very first phone call. She really listened to our individual needs, and matched us with the appropriate policies. Her positive attitude, and comprehensive knowledge, made it a breeze to transition from our previous company to State Farm. Mahalo to Julie!! Do not hesitate to reach out to this agency for all your insurance needs!"

"Chris has been a pleasure to work with. Super responsive and knowledgeable. He answers every email and call any time I’ve reached out and has ensured we have everything we need for our policy. We got set up very quickly with our policy and there are great savings from bundling. Get an insurance provider like State Farm that actually has an office here on the ground and local people working there. You won’t regret the service! Mahalo Chris and team."

"I have had Robert Shimabuku and his team from when i moved here 4 years ago. they are GREAT!!! always quick to reply, and easy to work with ."

"I have been a customer of Robert Shimabuku's agency since 2014. They have always been prompt, helpful, professional, and very knowledgeable about whatever issues have arisen with my auto coverages. Robert's team provide fast and collegial services and pick up the ball for one another so the customer doesn't fall through the cracks. All of the agents work together and communicate well with each other and their customers. Over the years, Chandra Potter in particular has helped me resolve numerous claim challenges and problems, from finding body shops that would complete my repairs despite a crush of claims during the pandemic to following up and following through on many vexing insurance questions with her diligence and calm expertise. I am very grateful to Robert, Chandra, and the entire office staff and recommend them unequivocally for all types of insurance needs."

"I could not recommend them enough! My wife and I have all of our autos, condo and my life insurance through them. The way they took care of everything when I wrecked my wife’s car was refreshing. The way they took care of everything is what is important when life happens. On top of that they are SOOOOO FRIENDLY!"

"Super helpful and fast!"

"I been with them since I first moved to island five years ago. Through it all, they have been there and the most helpful staff. From car insurance to home coverage, they are great people. Prompt service, and all the aloha! Mahalo!"

"Fantastic and extremely prompt service! Chris helped facilitate transfer of our auto policies and create a new one for our new Hawaiian home. This is the service from State Farm I have grown to love! Don’t waste your time elsewhere, the search ends here. 🤙🏼"

"Great guy great agent I highly recommend"

"I moved to the island about a year ago and was shopping around for insurance. State Farm had easily the best rates for me and also offered the "Drive safe and save" program, which has saved me even more. These reasons would have been enough for me, but when I met the staff at the Kea'au office, it sealed the deal. They exemplify the Aloha spirit, and I genuinely look forward to reasons to go visit them. (As crazy as that sounds). No matter what I need, from insurance cards, to questions, they always end up being my favorite interaction of the day. I could not praise them more and they all deserve raises for going above and beyond for all of their customers. Every single person in the office is great at what they do, and above all, kind and patient. Many Mahaloz 🙏"

"Love this place! Super fast and always take care of my changes or needs within minutes! Very friendly and so nice to have someone local that understands. Highly recommend!"

"The staff at Robert Shimabuku's State Farm office is awesome! They are very helpful and responsive to inquiries. Mahalo!"

"Very friendly agents , Always willing to go the extra mile for there customers, I would recommend them to anyone!!!!"

"Thank you Jayci for all your help! You are timely and very much appreciated! Great service!"

"Julie Seuh was the agent who had helped us throughout. She was very professional, courteous, knowledgeable in her products and took the time to explain the various policies available that would fit our needs. State Farm is lucky to have such an employee/staff."

"Julie Seuth was wonderful to work with and we got a solid and competitive homeowner and hurricane package!"

"When moving to Big Island I chose Robert Shimabuku’s State Farm agency for 2 reasons, first, State Farm has been insuring me for over 20 years and I’ve been fantastically happy with them. Second, based on the reviews of his agency. I’ve not been disappointed. I’ve received great service from everyone (especially Julie Seuh) at the agency and absolutely appreciate their attention to detail and proactive communications. Thanks!"

"Jaycee is always so cheerful and helpful!"

"State Farm agents at the local office here on the Big Island in Keaau have always been so helpful. They go above and beyond to make sure they are relaying the best customer service possible. Each time I call, they always answer the phone with a friendly greeting. A while back, my truck needed to get repaired. StateFarm got my claim rolling right away, from filing the claim, to getting a rental while my truck was in the shop, to returning my rental and picking up my truck, everything went smoothly. Thank you again State Farm for always being there when I need you all the most. Have a wonderful day. Aloha."

"The best customer service experience I've ever had from an insurance company. It feels like talking with friends and family. Very responsive, professional and most of I was very impressed with my insurance quote . Thanks State Farm for welcoming my family to yours!"

"When I moved from the mainland, the company I was dealing with did not have a presence on the island. I decided to reach out to Robert Shimabuku's office and was connected with Julie Seuh. Julie was so incredible. Worked with me too make sure I was properly covered without trying to sell me anything I didn't need. Since then, Julie reaches out to me monthly to just check in. Fantastic service. Super nice people in the office."

"My car was damaged by someone insured by State Farm. There was no doubt as to who was at fault. Even though their insured client claimed it was my fault, State Farm processed the claim and chose to pay the full cost of repairs. I took the vehicle to the body shop they recommended and they could not have been more professional or skilled. Everything from start to finish was handled as well as I could have asked for."

"Long time customer - great service, quick to respond with any questions"