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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dafina Gerxhalija

Dafina Gerxhalija

November 13, 2025

5  out of  5
rating by Dafina Gerxhalija
"Great service! The team at this State Farm office is professional, helpful, and truly cares about their clients. Highly recommend! Thank you for your help Lemane Ismajli you are truly the best!"
We responded:
"Aloha Dafina, thank you for your review! We are grateful to have Lemane on our team of professionals who truly care about our customers. "
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Nicole “Nikki” Ward

November 13, 2025

5  out of  5
rating by Nicole “Nikki” Ward
"Best insurance company on the big island highly recommend"
We responded:
"Aloha and thank you for your review!"
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Janessa Amina

November 6, 2025

5  out of  5
rating by Janessa Amina
"Lemane was awesome—super helpful, friendly, and patient! She answered all my questions and made the whole process easy. Great service all around!"
We responded:
"Janessa, we're so happy to hear about your experience working with Lemane. Our team strives to provide great and helpful customer service. We appreciate your business & feedback!"
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Chanelle Pedro

November 6, 2025

5  out of  5
rating by Chanelle Pedro
"Lemane Ismajli is a fantastic marketing professional — personable, enthusiastic, and a pleasure to collaborate with."
We responded:
"Chanelle, thank you for sharing your experience working with Lemane. Our Keaau insurance team is lucky to have her!"
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Ben Wichmann

November 5, 2025

5  out of  5
rating by Ben Wichmann
"Wonderful!"
We responded:
"We appreciate your feedback. Mahalo! "
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Tim Spellicy

October 22, 2025

5  out of  5
rating by Tim Spellicy
"I went to Rob Shimabuku's office to inquire about switching over my auto insurance from Geico and the agent there was very knowledgeable and made the transition very easy. I will be inquiring soon about home insurance as well and I won't be going anywhere else except Robs State Farm Insurance office. Much Mahalos."
We responded:
"Aloha Tim, we're happy to hear our Keaau State Farm team could help you switch your auto insurance. We are very proud of having a local team to make the transition easy. Thank you for trusting us with your insurance needs. "
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Stan Blas

October 22, 2025

5  out of  5
rating by Stan Blas
"Reasonable rates and excellent customer service."
We responded:
"Aloha, thank you for your feedback. We're happy to hear our team provided excellent customer service!"
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Derek Salinas

October 21, 2025

5  out of  5
rating by Derek Salinas
"Best company ever. Lamani is the bestest."
We responded:
"Thank you so much for your review. We really appreciate you and reviewing our insurance agency and team."
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Loriana Ismajlaj

October 21, 2025

5  out of  5
rating by Loriana Ismajlaj
"Phenomenal service! Lemane is very attentive, informative and makes you feel like you’ve known her for years! Thank you!!!"
We responded:
"Thank you so much for your valuable feedback regarding our office and our service. Have a wonderful rest of your evening!"
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Gazi Tairi

October 20, 2025

5  out of  5
rating by Gazi Tairi
"Robbery Shimabuku State Farm is the best in the big Island! Great service! Amazing prices! Awsome staff! Thank you Lemane for recommending me!"
We responded:
"Aloha and thank you for your review! Our office is very proud of our staff and the service we provide to our customers."
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Kaltrina Sulejmani

October 20, 2025

5  out of  5
rating by Kaltrina Sulejmani
"I met with Lemane, she was great, very informative and professional. Highly recommend State Farm!"
We responded:
"Aloha Kaltrina, thank you for your review. We are so happy to hear about your experience working with Lemane and appreciate your recommendation!"
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Amanti Productions

October 20, 2025

5  out of  5
rating by Amanti Productions
"Met Lemane at the dealership with my dad. She was so informative and professional. I am excited to be a part of State Farm! Highly recommend!"
We responded:
"We're happy to hear Lemane could help you at the car dealership. Thank you for your recommendation!"
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Mukadem Ismaili

October 18, 2025

5  out of  5
rating by Mukadem Ismaili
"I spoke to Lemane about a insurance policy and she explained everything so great , she was very informative and friendly so if I move here I'll definitely keep State farm as my # 1 priority and Robert Shimabuku's State Farm office for all my insurance needs, thank you for all you help"
We responded:
"Aloha Mukadem and thank you for sharing your experience working with Lemane!"
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Ricky Hoffmann

October 17, 2025

5  out of  5
rating by Ricky Hoffmann
"I met Lemane and spoke to her about home owners insurance and she was very knowledgeable, polite and friendly and I'm looking forward to contacting Robert Shimabuku at State Farm for my future needs."
We responded:
"Aloha Ricky, thanks for your review. We're looking forward to assisting with your insurance needs. "
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Rachel Salinas

October 17, 2025

5  out of  5
rating by Rachel Salinas
"I spoke with Lamane today and was so impressed with the professionalism,ease of service, and patience she had with all of my questions. I look forward to being a long term client with Robert Shimanuku and his State Farm team!"
We responded:
"Rachel, thank you for your review! Our team takes pride in the service we provide and we look forward to helping you with your insurance needs. "
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Michelle Wright

October 17, 2025

5  out of  5
rating by Michelle Wright
"A big Mahalo to Mani and the State Farm team for working with me to combine my insurances! The professional experience and quick response time is much appreciated. I look forward to working with you!"
We responded:
"Michelle, a big thank you to you for your 5-star review! We're happy that our Keaau State Farm team could work with you to combine your insurance policies! We are so proud of our team who strive to provide professional and quick customer service. We look forward to servicing your insurance needs!"
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Anda Tairi

October 16, 2025

5  out of  5
rating by Anda Tairi
"I just moved to Hawaii last month, in September. I moved from the mainland and my current insurance company asked me to re quote for Hawaii. They raised my rates almost double. I found Robert’s State Farm’s in Keaau and just figured I’d call and ask for a quote. They lowered my monthly bill by 10%. Thank you Robert and team for making this relocation easier. Aloha team."
We responded:
"Aloha Andra, thank you for sharing your experience working with our Keaau insurance agency. We're happy to hear we could provide you with a free car insurance quote that made your move to Hawaii easier. "
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Rusty Johnston

October 16, 2025

5  out of  5
rating by Rusty Johnston
"Amazing service! Amazing team! Thank you guys for all your help. Highly recommend!"
We responded:
"Rusty, mahalo nui for the five star review and recommending our Keaau insurance agency!"
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Richard Brooks

October 16, 2025

5  out of  5
rating by Richard Brooks
"Met Lemane today while I was at the dealership buying a new car. She approached us and not only was she so friendly she was ahead of the game of what I needed to get for my auto insurance. I am looking forward to being a client for Robert at state farm!"
We responded:
"Aloha Richard, we're so happy to hear that Lemane could help you with what was needed to start your car insurance policy! Thank you for trusting us with your insurance needs. "
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ruben aragon

October 16, 2025

5  out of  5
rating by ruben aragon
"I met Lemane today. She was absolutely wonderful. She was informative and knowledgeable. Me and my wife are looking forward to switching over to state Farm. Thank you lemane!"
We responded:
"Aloha Ruben, thanks for your review. We're so happy to hear Lemane could provide you with informative, knowledgeable customer service and we look forward to servicing your insurance needs. "
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Mike Smiley

October 16, 2025

5  out of  5
rating by Mike Smiley
"Hi, my wife and I are considering moving to Hawaii and started looking at some potential homes and was inquiring about home owners insurance and I ended up talking to Lemane, let me tell you I was amazed at her personality and exceptional customer service, she was very informative and truly cared on my wants and needs and not just trying to sell me something, if you want to really experience outstanding service I urge you to ask for Lemane and she will not disappoint you and answer any questions you possibly might have, and if she doesn't right there and then she will make sure all your concerns will be addressed properly. Great Job State Farm on having a team so great"
We responded:
"Aloha Mike, thank you for sharing your experience working with Lemane on your homeowners insurance inquiries. We are proud of the outstanding customer service that our Keaau State Farm team provides and are so happy that your questions were answered as you consider your move to Hawaii. "
Profile photo of Grace Uyeda

Grace Uyeda

October 9, 2025

5  out of  5
rating by Grace Uyeda
"After being dropped shortly after filing a claim with our home insurance company we found this State Farm office and they were not only extremely professional, but also quick in their responses and provided us with the best fit for our insurance needs for home and auto. We will not be looking after this experience with this team!"
We responded:
"Grace, thank you so much for taking the time to leave this glowing review about our team! We are so glad we could provide professional but quick service to help your home and auto insurance needs. Thank you for trusting us with your insurance policies!"
Profile photo of Bill Ward

Bill Ward

October 9, 2025

5  out of  5
rating by Bill Ward
"Went to Robs State Farm agency out in Keaau Hawaii. Worked with an agent named Chriss. He absolutely hooked me up with everything I needed to cover my home and auto insurance together. I moved over from progressive as I was looking for monthly cost savings opportunities. Came out to major savings for me month over month to spend on a new motorcycle (which I will also have them insure). Thank you Rob, Chriss and team."
We responded:
"Thank you for your five-star review about our State Farm agency! We're so happy to hear Chris could help you compare your home and auto insurance policies with Progressive and State Farm. We look forward to helping you with your new motorcycle coverage and serving your insurance needs. "
Profile photo of mani ismajli

mani ismajli

October 9, 2025

5  out of  5
rating by mani ismajli
"Robert Shimabuku and Chris at State Farm Provided excellent service from start to finish. The staff was knowledgeable, professional, responsive, and made the entire process smooth and stress-free. I truly appreciate their professionalism and attention to detail. HIGHLY RECOMMENDED! For anyone looking for reliable insurance and great customer care!"
We responded:
"Mani, mahalo nui for your five star review! We're so happy our agent Robert Shimabuku and Chris could provide excellent, knowledgeable, and responsive service. We are so proud of the attention to detail our team uses to take care of our customers, and we are so lucky to have Robert and Chris! Thank you for trusting us with your insurance needs!"
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Delbert Bdaddy

October 8, 2025

5  out of  5
rating by Delbert Bdaddy
"My name is Timothy Snedeker and I say this with heartfelt appreciation! State farm is a company that can be trusted to be honest and depended on with things of importance ! Life can send all kinds of curves your way and when it does, it's good to know that you have someone that got your back( I mean when I say' got your back" They really got your back ! Have had some hard luck in the last 3 years and I can honestly say that if it wasn't for STATE FARM and the ability to backup your coverage I don't know where I'd be today ! And yoh to JACI SERION You are most definetly a BLESSING! ! This women goes out of her way to do all she can to help in any way possible making other wise what would be a bad situation a pleasant one ! When it comes to insurance I must say I would never want to trust my belongings to anyone else"
We responded:
"Timothy, mahalo nui for your heartfelt review and sharing your experience with us. We are honored to have earned your trust, as being there for our customers during life's most difficult moments is the foundation of the work we do. Our team strive to provide dependable, honest service and we are so lucky to have Jayci as a part of it. Thank you for the opportunity to support you. Mahalo for choosing State Farm to service your insurance needs!"