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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amy Torres

April 22, 2024

5  out of  5 rating by Amy Torres
"State Farm agents at the local office here on the Big Island in Keaau have always been so helpful. They go above and beyond to make sure they are relaying the best customer service possible. Each time I call, they always answer the phone with a friendly greeting. A while back, my truck needed to get repaired. StateFarm got my claim rolling right away, from filing the claim, to getting a rental while my truck was in the shop, to returning my rental and picking up my truck, everything went smoothly. Thank you again State Farm for always being there when I need you all the most. Have a wonderful day. Aloha."
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Jason Ambrosio

April 11, 2024

5  out of  5 rating by Jason Ambrosio
"The best customer service experience I've ever had from an insurance company. It feels like talking with friends and family. Very responsive, professional and most of I was very impressed with my insurance quote . Thanks State Farm for welcoming my family to yours!"
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Brian Andrews

April 10, 2024

5  out of  5 rating by Brian Andrews
"When I moved from the mainland, the company I was dealing with did not have a presence on the island. I decided to reach out to Robert Shimabuku's office and was connected with Julie Seuh. Julie was so incredible. Worked with me too make sure I was properly covered without trying to sell me anything I didn't need. Since then, Julie reaches out to me monthly to just check in. Fantastic service. Super nice people in the office."
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Russ Button (Rev Russ)

April 3, 2024

5  out of  5 rating by Russ Button (Rev Russ)
"My car was damaged by someone insured by State Farm. There was no doubt as to who was at fault. Even though their insured client claimed it was my fault, State Farm processed the claim and chose to pay the full cost of repairs. I took the vehicle to the body shop they recommended and they could not have been more professional or skilled. Everything from start to finish was handled as well as I could have asked for."
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jelena clay

March 26, 2024

5  out of  5 rating by jelena clay
"Long time customer - great service, quick to respond with any questions"
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Mary Binkley

March 25, 2024

5  out of  5 rating by Mary Binkley
"Excellent customer service"
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J.M. Buck

March 23, 2024

5  out of  5 rating by J.M. Buck
"These folks are the best! Jayci, Chandra and Rob always address my insurance needs quickly, thoroughly, and professionally. I have my auto and homeowner's policies through them; there have been a couple of times when there have been complicated issues, like a mortgage getting sold, and they have always made the path smooth. Their communication is outstanding, and their prices have always beat out the competition. I highly recommend!"
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Christian Albano

March 15, 2024

5  out of  5 rating by Christian Albano
"Their local staff is very friendly amd knowledgeable, I appreciate that they were sincerely concerned of my best interests - they go the extra mile to make sure I'm taken care of. Overall always a great experience, highly recommend - mahalo Kaitlyn JC and Rob !"
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Jan Wilcox

March 14, 2024

5  out of  5 rating by Jan Wilcox
"Julie is so friendly and explained everything to my satisfaction. She worked with my east coast SF agent to work up a discounted bundle package."
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Jarid Keen (Jarid Gaming)

March 14, 2024

5  out of  5 rating by Jarid Keen (Jarid Gaming)
"Great staff, Chandra as a great help. The insurance is really affordable and everything was quick to set up and get going."
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JasaRonele Sadornas

March 12, 2024

5  out of  5 rating by JasaRonele Sadornas
"Great team to have on your side! Everyone was very welcoming and understanding! 10 out of 10 recommend!"
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Raylene Moses

March 12, 2024

5  out of  5 rating by Raylene Moses
"Rob and Jayci have provided excellent service over the years. They are quick to respond and always pleasant. This allows me to have peace of mind."
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Justin Taketa

March 12, 2024

5  out of  5 rating by Justin Taketa
"I would like to thank jayci serion for always helping me whenever I have questions and for a very fast reaponse time"
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Gisela Garcia

March 12, 2024

5  out of  5 rating by Gisela Garcia
"Love this office! I have been working with this office for about 4 years and everyone I’ve ever spoken to and dealt with have always been so professional and friendly. Most recent experience has been with Kaitlyn. Again super personable and helpful. Highly recommend this office for your car and life insurance!"
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Michael Abeita

March 5, 2024

5  out of  5 rating by Michael Abeita
"Excellent service and followthrough. I definitely recommend them for all your insurance needs."
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Bruce Meyers

February 22, 2024

5  out of  5 rating by Bruce Meyers
"Everyone at Robert Shimabuku's State Farm Insurance Agency is top notched! They have always been very professional, quick to respond, and very helpful."
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Colonel Blailes

February 18, 2024

5  out of  5 rating by Colonel Blailes
"Ms. Julie Seuh is an excellent Insurance agent. We hesitantly went in for our Home and Car Insurance Policy review. Her ability to explain each Policy and make recommended changes was stress free and effective. She went above and beyond regarding our life insurance questions. Her kindness, honesty, and ability to explain with examples for us to relate is an outstanding approach. There was no pressure to purchase an additional Personal Liability Umbrella Policy which is a great “peace of mind” to have. She is extremely professional and knowledgeable in her field. I have recommended Julie to my family and friends + she deserves the Outstanding Agent award!!"
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Daria Kling

February 15, 2024

5  out of  5 rating by Daria Kling
"State Farm in Keaau is Wonderful! I trust Rob and his team! They are efficient, thoughtful and professional. I have my houses, cars, trucks and motorcycles plus an umbrella coverage all through this Keaau office. Great coverages and rates. They respond quickly and thoroughly. Totally satisfied with State Farm’s in Keaau and highly recommend them."
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February 9, 2024

5  out of  5 rating by OhuBean
"Very nice insurance company experience. Krista has been the most helpful and friendly person to work with. I'm happy that I found her as an insurance agent!"
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Brianna Lyn Rapp

February 1, 2024

5  out of  5 rating by Brianna Lyn Rapp
"Very grateful for my road side assistance team and also for my gift certificate they gave me for the bakehouse 💓 Mahalo."
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Leo Cumlat

January 22, 2024

5  out of  5 rating by Leo Cumlat
"Fantastic customer service! Jayci always reply right away, and people there are friendly and detail-oriented and always fast to follow up and follow through. Much appreciated, been with them for a while now & never disappointed."
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Stephen Peters

January 17, 2024

5  out of  5 rating by Stephen Peters
"My experience with Julie Seuh has been nothing short of spectacular. She knows the insurance business inside out and has information at hand when needed. She follows up on every question or need and keeps us informed of changes and available discounts. With Julie you don't have to worry about not having the right coverages. She is always on top of changes and reviews our policies regularly. If I was still in business I would hope that I could find one Julie to run it for me."
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scott fleisher

January 12, 2024

5  out of  5 rating by scott fleisher
"Al was great to work with. She made the world of insurance painless and enjoyable."
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Janeen Wadsworth

December 17, 2023

5  out of  5 rating by Janeen Wadsworth
"Julie is a pro! She is very knowledgeable, people focused and embodies the aloha spirit of service and caring!💕"
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Malia Dawny Thompson

December 16, 2023

5  out of  5 rating by Malia Dawny Thompson
"Lyna is very patient and professional! The whole staff is so friendly!"