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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Glenn Goveia

December 11, 2025

5  out of  5
rating by Glenn Goveia
"Julie has been outstanding in her support of our insurance needs and questions. Very quick to respond to my frequent questions. Would definitely recommend this agency for insurance Needs."
We responded:
"Aloha Glenn, we appreciate your feedback! We are very proud of our staff including Julie, who go above and beyond to support our customers insurance needs and questions. Thank you for your recommendation!"
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Brittany CC

December 10, 2025

5  out of  5
rating by Brittany CC
"Met Lemane, very sweet and outgoing! She's a great asset to the company!"
We responded:
"Brittany, thank you for your feedback! We are happy to have Lemane!"
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Shane Shitabata

December 4, 2025

5  out of  5
rating by Shane Shitabata
"Lemane came by my place of business today and was very informative about the capabilities Rob’s office has to get us the coverages quick for our mutual clients. Definitely a very personable person and understands some of the key fundamentals of doing business “ the island way.” Thanks for swinging by."
We responded:
"Shane, mahalo for taking the time to leave us a review. "
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spencer southwell

December 4, 2025

5  out of  5
rating by spencer southwell
"Great experience. Fast service. Reliable"
We responded:
"Spencer, we appreciate your feedback! Our office takes pride in being reliable, and providing a great experience. Mahalo."
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brett cassell

November 20, 2025

5  out of  5
rating by brett cassell
"Mani is the best! She helped me super quick and I got a great price !"
We responded:
"Aloha and thank you for your review. We appreciate your feedback!"
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Dafina Gerxhalija

November 13, 2025

5  out of  5
rating by Dafina Gerxhalija
"Great service! The team at this State Farm office is professional, helpful, and truly cares about their clients. Highly recommend! Thank you for your help Lemane Ismajli you are truly the best!"
We responded:
"Aloha Dafina, thank you for your review! We are grateful to have Lemane on our team of professionals who truly care about our customers. "
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Nicole “Nikki” Ward

November 13, 2025

5  out of  5
rating by Nicole “Nikki” Ward
"Best insurance company on the big island highly recommend"
We responded:
"Aloha and thank you for your review!"
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Janessa Amina

November 6, 2025

5  out of  5
rating by Janessa Amina
"Lemane was awesome—super helpful, friendly, and patient! She answered all my questions and made the whole process easy. Great service all around!"
We responded:
"Janessa, we're so happy to hear about your experience working with Lemane. Our team strives to provide great and helpful customer service. We appreciate your business & feedback!"
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Chanelle Pedro

November 6, 2025

5  out of  5
rating by Chanelle Pedro
"Lemane Ismajli is a fantastic marketing professional — personable, enthusiastic, and a pleasure to collaborate with."
We responded:
"Chanelle, thank you for sharing your experience working with Lemane. Our Keaau insurance team is lucky to have her!"
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Ben Wichmann

November 5, 2025

5  out of  5
rating by Ben Wichmann
"Wonderful!"
We responded:
"We appreciate your feedback. Mahalo! "
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Tim Spellicy

October 22, 2025

5  out of  5
rating by Tim Spellicy
"I went to Rob Shimabuku's office to inquire about switching over my auto insurance from Geico and the agent there was very knowledgeable and made the transition very easy. I will be inquiring soon about home insurance as well and I won't be going anywhere else except Robs State Farm Insurance office. Much Mahalos."
We responded:
"Aloha Tim, we're happy to hear our Keaau State Farm team could help you switch your auto insurance. We are very proud of having a local team to make the transition easy. Thank you for trusting us with your insurance needs. "
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Stan Blas

October 22, 2025

5  out of  5
rating by Stan Blas
"Reasonable rates and excellent customer service."
We responded:
"Aloha, thank you for your feedback. We're happy to hear our team provided excellent customer service!"
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Derek Salinas

October 21, 2025

5  out of  5
rating by Derek Salinas
"Best company ever. Lamani is the bestest."
We responded:
"Thank you so much for your review. We really appreciate you and reviewing our insurance agency and team."
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Loriana Ismajlaj

October 21, 2025

5  out of  5
rating by Loriana Ismajlaj
"Phenomenal service! Lemane is very attentive, informative and makes you feel like you’ve known her for years! Thank you!!!"
We responded:
"Thank you so much for your valuable feedback regarding our office and our service. Have a wonderful rest of your evening!"
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Gazi Tairi

October 20, 2025

5  out of  5
rating by Gazi Tairi
"Robbery Shimabuku State Farm is the best in the big Island! Great service! Amazing prices! Awsome staff! Thank you Lemane for recommending me!"
We responded:
"Aloha and thank you for your review! Our office is very proud of our staff and the service we provide to our customers."
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Kaltrina Sulejmani

October 20, 2025

5  out of  5
rating by Kaltrina Sulejmani
"I met with Lemane, she was great, very informative and professional. Highly recommend State Farm!"
We responded:
"Aloha Kaltrina, thank you for your review. We are so happy to hear about your experience working with Lemane and appreciate your recommendation!"
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Amanti Productions

October 20, 2025

5  out of  5
rating by Amanti Productions
"Met Lemane at the dealership with my dad. She was so informative and professional. I am excited to be a part of State Farm! Highly recommend!"
We responded:
"We're happy to hear your feedback. Thank you for your recommendation!"
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Mukadem Ismaili

October 18, 2025

5  out of  5
rating by Mukadem Ismaili
"I spoke to Lemane about a insurance policy and she explained everything so great , she was very informative and friendly so if I move here I'll definitely keep State farm as my # 1 priority and Robert Shimabuku's State Farm office for all my insurance needs, thank you for all you help"
We responded:
"Aloha Mukadem and thank you for sharing your experience working with Lemane!"
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Ricky Hoffmann

October 17, 2025

5  out of  5
rating by Ricky Hoffmann
"I met Lemane and spoke to her about home owners insurance and she was very knowledgeable, polite and friendly and I'm looking forward to contacting Robert Shimabuku at State Farm for my future needs."
We responded:
"Aloha Ricky, thanks for your review. We're looking forward to assisting with your insurance needs. "
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Rachel Salinas

October 17, 2025

5  out of  5
rating by Rachel Salinas
"I spoke with Lamane today and was so impressed with the professionalism,ease of service, and patience she had with all of my questions. I look forward to being a long term client with Robert Shimanuku and his State Farm team!"
We responded:
"Rachel, thank you for your review! Our team takes pride in the service we provide and we look forward to helping you with your insurance needs. "
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Michelle Wright

October 17, 2025

5  out of  5
rating by Michelle Wright
"A big Mahalo to Mani and the State Farm team for working with me to combine my insurances! The professional experience and quick response time is much appreciated. I look forward to working with you!"
We responded:
"Michelle, a big thank you to you for your 5-star review! We're happy that our Keaau State Farm team could work with you to combine your insurance policies! We are so proud of our team who strive to provide professional and quick customer service. We look forward to servicing your insurance needs!"
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Anda Tairi

October 16, 2025

5  out of  5
rating by Anda Tairi
"I just moved to Hawaii last month, in September. I moved from the mainland and my current insurance company asked me to re quote for Hawaii. They raised my rates almost double. I found Robert’s State Farm’s in Keaau and just figured I’d call and ask for a quote. They lowered my monthly bill by 10%. Thank you Robert and team for making this relocation easier. Aloha team."
We responded:
"Aloha Andra, thank you for sharing your experience working with our Keaau insurance agency. We're happy to hear we could provide you with a free car insurance quote that made your move to Hawaii easier. "
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Rusty Johnston

October 16, 2025

5  out of  5
rating by Rusty Johnston
"Amazing service! Amazing team! Thank you guys for all your help. Highly recommend!"
We responded:
"Rusty, mahalo nui for the five star review and recommending our Keaau insurance agency!"
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Richard Brooks

October 16, 2025

5  out of  5
rating by Richard Brooks
"Met Lemane today while I was at the dealership buying a new car. She approached us and not only was she so friendly she was ahead of the game of what I needed to get for my auto insurance. I am looking forward to being a client for Robert at state farm!"
We responded:
"Aloha Richard, thank you for trusting us with your insurance needs. We look forward to helping you in the future. "
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ruben aragon

October 16, 2025

5  out of  5
rating by ruben aragon
"I met Lemane today. She was absolutely wonderful. She was informative and knowledgeable. Me and my wife are looking forward to switching over to state Farm. Thank you lemane!"
We responded:
"Aloha Ruben, thanks for your review. We're so happy to hear Lemane could provide you with informative, knowledgeable customer service and we look forward to servicing your insurance needs. "