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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Parvana Eldark

Parvana Eldark

December 3, 2024

5  out of  5
rating by Parvana Eldark
"I been with them since I first moved to island five years ago. Through it all, they have been there and the most helpful staff. From car insurance to home coverage, they are great people. Prompt service, and all the aloha! Mahalo!"
We responded:
"Thank you so much for trusting our Keaau office with your insurance needs for five years! We are very grateful for your business, and the opportunity to help customers like you with needs from auto insurance to home insurance. We appreciate you!"
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Joseph Turner

November 27, 2024

5  out of  5
rating by Joseph Turner
"Fantastic and extremely prompt service! Chris helped facilitate transfer of our auto policies and create a new one for our new Hawaiian home. This is the service from State Farm I have grown to love! Don’t waste your time elsewhere, the search ends here. 🤙🏼"
We responded:
"Joseph, thank you so much for your review! We are so lucky to have Chris on our Keaau team to provide State Farm customers like you with knowledgeable, thorough service! Thank you for trusting us with your insurance needs. "
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Gary Walker

October 25, 2024

5  out of  5
rating by Gary Walker
"Great guy great agent I highly recommend"
We responded:
"Thank you, Gary. So much for your review! You are appreciated."
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Bryan Mccarthy

October 17, 2024

5  out of  5
rating by Bryan Mccarthy
"I moved to the island about a year ago and was shopping around for insurance. State Farm had easily the best rates for me and also offered the "Drive safe and save" program, which has saved me even more. These reasons would have been enough for me, but when I met the staff at the Kea'au office, it sealed the deal. They exemplify the Aloha spirit, and I genuinely look forward to reasons to go visit them. (As crazy as that sounds). No matter what I need, from insurance cards, to questions, they always end up being my favorite interaction of the day. I could not praise them more and they all deserve raises for going above and beyond for all of their customers. Every single person in the office is great at what they do, and above all, kind and patient. Many Mahaloz 🙏"
We responded:
"Bryan, thank you for such a glowing review! We are so proud of our kind, patient, hardworking staff, who really do go above and beyond to service our customers. We're happy to hear your feedback on the Drive Safe and Save program - it's amazing because customers get a discount just for enrolling! We appreciate the opportunity to work with you and service your insurance policies - thank you for being a part of our Keaau State Farm family! "
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Renelle Leinbach

September 30, 2024

5  out of  5
rating by Renelle Leinbach
"Love this place! Super fast and always take care of my changes or needs within minutes! Very friendly and so nice to have someone local that understands. Highly recommend!"
We responded:
"Renelle, thank you for your kind review about our insurance agency! We are very proud of our team, who strive to provide fast, friendly, and helpful customer service from our Keaau office. We look forward to serving your insurance needs! "
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janella matsumura

August 30, 2024

5  out of  5
rating by janella matsumura
"The staff at Robert Shimabuku's State Farm office is awesome! They are very helpful and responsive to inquiries. Mahalo!"
We responded:
"Janella, thank you for your kind words about our State Farm agency! We are very proud of our helpful and hard-working staff who go above-and-beyond to service our customers' insurance needs. Mahalo! "
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Colt Stocker

July 16, 2024

5  out of  5
rating by Colt Stocker
"Very friendly agents , Always willing to go the extra mile for there customers, I would recommend them to anyone!!!!"
We responded:
"Thank you for the 5 star feedback, Colt! It makes our day to read glowing feedback like yours about our Keaau State Farm agency. Our team works hard to go the extra mile for our customers like you and we hope to serve your insurance policies for years to come!"
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Cathy Andres

July 4, 2024

5  out of  5
rating by Cathy Andres
"Thank you Jayci for all your help! You are timely and very much appreciated! Great service!"
We responded:
"Cathy, mahalo for taking the time to leave us a review! We are so lucky to have Jayci on our team to support our customers like you with their insurance needs. Thank you for trusting us with your policies. "
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Jeff Dela Cruz

July 2, 2024

5  out of  5
rating by Jeff Dela Cruz
"Julie Seuh was the agent who had helped us throughout. She was very professional, courteous, knowledgeable in her products and took the time to explain the various policies available that would fit our needs. State Farm is lucky to have such an employee/staff."
We responded:
"Jeff, we really appreciate the time you took to leave such a glowing review! Julie is a fantastic, knowledgeable asset to our team and it's great to hear about your experience working with our insurance agency. We agree that we are lucky to have her on our team, and we look forward to servicing your insurance policies. "
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Harry Yockey

June 27, 2024

5  out of  5
rating by Harry Yockey
"Julie Seuth was wonderful to work with and we got a solid and competitive homeowner and hurricane package!"
We responded:
"Harry, thank you for your feedback about our agency! We are thrilled to hear that you were able to work with Julie to find a competitive and solid homeowner and hurricane insurance. We look forward to providing you with high quality insurance and customer service. "
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Fred Baer

June 27, 2024

5  out of  5
rating by Fred Baer
"When moving to Big Island I chose Robert Shimabuku’s State Farm agency for 2 reasons, first, State Farm has been insuring me for over 20 years and I’ve been fantastically happy with them. Second, based on the reviews of his agency. I’ve not been disappointed. I’ve received great service from everyone (especially Julie Seuh) at the agency and absolutely appreciate their attention to detail and proactive communications. Thanks!"
We responded:
"Fred - we're so happy to read about your experience with our insurance agency. We are proud to have associates like Julie in our office who go above and beyond to provide excellent customer service and proactive communication. Thank you for choosing our Keaau State Farm agency! "
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Pat Rose

June 27, 2024

5  out of  5
rating by Pat Rose
"Jaycee is always so cheerful and helpful!"
We responded:
"Thank you for this kind review, Pat! We strive to provide professional and helpful service to our customers - and we love Jayci! Thank you for trusting our agency with your insurance policies."
Profile photo of Amy Torres

Amy Torres

April 22, 2024

5  out of  5
rating by Amy Torres
"State Farm agents at the local office here on the Big Island in Keaau have always been so helpful. They go above and beyond to make sure they are relaying the best customer service possible. Each time I call, they always answer the phone with a friendly greeting. A while back, my truck needed to get repaired. StateFarm got my claim rolling right away, from filing the claim, to getting a rental while my truck was in the shop, to returning my rental and picking up my truck, everything went smoothly. Thank you again State Farm for always being there when I need you all the most. Have a wonderful day. Aloha."
We responded:
"Amy, we genuinely appreciate how you took the time to leave such a thoughtful review! We're very proud of our insurance team, who works hard to provide outstanding, professional customer service. We're very happy to hear everything went smoothly with your State Farm auto claim. Thank you for trusting our Keaau agency with your car insurance policies!"
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Jason Ambrosio

April 11, 2024

5  out of  5
rating by Jason Ambrosio
"The best customer service experience I've ever had from an insurance company. It feels like talking with friends and family. Very responsive, professional and most of I was very impressed with my insurance quote . Thanks State Farm for welcoming my family to yours!"
We responded:
"Jason, thank you so much for this huge compliment! We're very proud of our team who strive to provide responsive, professional service and are really happy to hear that your family felt so welcome with our agency! Being impressed with your insurance quote is just the icing on top. We look forward to servicing your insurance policies - thanks for being a part of our State Farm family! "
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Brian Andrews

April 10, 2024

5  out of  5
rating by Brian Andrews
"When I moved from the mainland, the company I was dealing with did not have a presence on the island. I decided to reach out to Robert Shimabuku's office and was connected with Julie Seuh. Julie was so incredible. Worked with me too make sure I was properly covered without trying to sell me anything I didn't need. Since then, Julie reaches out to me monthly to just check in. Fantastic service. Super nice people in the office."
We responded:
"Brian, thank you so much for sharing about your experience with Julie and the rest of our agency staff. It is a top priority in our office to provide insurance options to our policyholders so that they have the right amount of coverage for their needs. We're lucky to have team members like Julie who go above and beyond for their customers. Thank you for trusting us with your insurance policies! "
Profile photo of Russ Button (Rev Russ)

Russ Button (Rev Russ)

April 3, 2024

5  out of  5
rating by Russ Button (Rev Russ)
"My car was damaged by someone insured by State Farm. There was no doubt as to who was at fault. Even though their insured client claimed it was my fault, State Farm processed the claim and chose to pay the full cost of repairs. I took the vehicle to the body shop they recommended and they could not have been more professional or skilled. Everything from start to finish was handled as well as I could have asked for."
We responded:
"Russ, we really appreciate reading your review about your experience with our agency, State Farm Claims, and the auto body shop. I'm very glad you felt your car insurance claim was handled well. Your feedback about your claim is valuable to us as we strive to provide all-around great insurance service."
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jelena clay

March 26, 2024

5  out of  5
rating by jelena clay
"Long time customer - great service, quick to respond with any questions"
We responded:
"Jelena, thank you for this positive review, and for trusting us with your insurance policies over the years! It's our pleasure to work with you and have you as a part of our Keaau State Farm family!"
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Mary Binkley

March 25, 2024

5  out of  5
rating by Mary Binkley
"Excellent customer service"
We responded:
"Mary, thank you for the kind feedback about our State Farm agency! We strive to provide friendly and professional service, and we're happy to hear you have received excellent customer service from our office."
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J.M. Buck

March 23, 2024

5  out of  5
rating by J.M. Buck
"These folks are the best! Jayci, Chandra and Rob always address my insurance needs quickly, thoroughly, and professionally. I have my auto and homeowner's policies through them; there have been a couple of times when there have been complicated issues, like a mortgage getting sold, and they have always made the path smooth. Their communication is outstanding, and their prices have always beat out the competition. I highly recommend!"
We responded:
"J.M., thank you for your kind feedback about our insurance agency! Jayci and Chandra go above to make sure our customers are taken care of, and we're thrilled to read about your positive experience with them. Their clear and prompt communication and care for our customers really shines when they can help customers with unexpected issues - like a mortgage getting sold! We're grateful you can trust us with your auto insurance and homeowner's policies, and hope you can trust us with your insurance policies for years to come!"
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Christian Albano

March 15, 2024

5  out of  5
rating by Christian Albano
"Their local staff is very friendly amd knowledgeable, I appreciate that they were sincerely concerned of my best interests - they go the extra mile to make sure I'm taken care of. Overall always a great experience, highly recommend - mahalo Kaitlyn JC and Rob !"
We responded:
"Aloha Christian, we're so happy to hear that you had such a great experience with our agency staff. We love Jayci and Kaitlyn! Thank you for trusting us with your insurance policies. "
Profile photo of Jan Wilcox

Jan Wilcox

March 14, 2024

5  out of  5
rating by Jan Wilcox
"Julie is so friendly and explained everything to my satisfaction. She worked with my east coast SF agent to work up a discounted bundle package."
We responded:
"Thank you Jan for your review of our Julie and our agency. Mahalo for trusting us with your insurance needs and we are happy to have you as part of our State Farm family!"
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Wayne Keen

March 14, 2024

5  out of  5
rating by Wayne Keen
"Great staff, Chandra as a great help. The insurance is really affordable and everything was quick to set up and get going."
We responded:
"Aloha Jarid, thank you so much for your review. I will surely let Chandra know. "
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JasaRonele Sadornas

March 12, 2024

5  out of  5
rating by JasaRonele Sadornas
"Great team to have on your side! Everyone was very welcoming and understanding! 10 out of 10 recommend!"
We responded:
"Aloha JasaRonele! Thank you so much for your review! We strive to meet you where you are and help make the process an easy one. "
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Raylene Moses

March 12, 2024

5  out of  5
rating by Raylene Moses
"Rob and Jayci have provided excellent service over the years. They are quick to respond and always pleasant. This allows me to have peace of mind."
We responded:
"Thank you Raylene for your review! We greatly appreciate you and your business. Aloha, "
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Justin Taketa

March 12, 2024

5  out of  5
rating by Justin Taketa
"I would like to thank jayci serion for always helping me whenever I have questions and for a very fast reaponse time"
We responded:
"Thank you Justin for your review and for mentioning Jayci. She always gives 100% in her efforts to service our customers. "