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Office Hours

Monday - Friday 8:30 - 4:30

After Hours by Appointment

24 Hour Customer Service

Insurance Products

Auto, Home, Property, Business, Life, Health, Pet

Other Products

Banking, Annuities

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Robert Shimabuku

Shimabuku Ins and Fin Svcs Inc

16-566 Keaau - Pahoa Rd. #122
Keaau, HI 96749

Across from the Keaau Middle School in the Keaau Plaza. Right by Jen's Salon and Keaau Buy & Sell.

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ABOUT ME

We are LOCAL! Stop by our office today! 

  • State Farm Agent since 2011

  • Offering Auto, Home, & Life Insurance in Hawaii

  • We help with State Farm out of state transfers

  • Hilo, Keaau, Volcano, Pahoa Insured

  • Reaching all of the Big Island and State of Hawaii

  • University of Hawaii at Hilo, B.A.

  • University of Hawaii at Hilo Baseball Alumni

  • Free Insurance Reviews!

  • Business Insurance Planning

  • Life Insurance Planning

  • One stop shop for Auto, Home, Business & Life Insurance

  • State Farm Customer Service Available 24/7

  • Over 15 years of Financial Services experience

  • Third Generation Business Owner

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ABOUT ME

We are LOCAL! Stop by our office today! 

  • State Farm Agent since 2011

  • Offering Auto, Home, & Life Insurance in Hawaii

  • We help with State Farm out of state transfers

  • Hilo, Keaau, Volcano, Pahoa Insured

  • Reaching all of the Big Island and State of Hawaii

  • University of Hawaii at Hilo, B.A.

  • University of Hawaii at Hilo Baseball Alumni

  • Free Insurance Reviews!

  • Business Insurance Planning

  • Life Insurance Planning

  • One stop shop for Auto, Home, Business & Life Insurance

  • State Farm Customer Service Available 24/7

  • Over 15 years of Financial Services experience

  • Third Generation Business Owner

Insurance Products

Auto, Home, Property, Business, Life, Health, Pet

Other Products

Banking, Annuities

Office Hours

Monday - Friday 8:30 - 4:30

After Hours by Appointment

24 Hour Customer Service

Office Info

Office Map

Address:

16-566 Keaau - Pahoa Rd. #122
Keaau, HI 96749

Map & Directions

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Our office can always be reached at (808) 982-4530
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Insurance coverage cannot be bound or changed via submission of this online e-mail form or via voice mail. To make policy changes or request additional coverage, please speak with a licensed representative in the agent's office, or by contacting the State Farm toll-free customer service line at (855) 733-7333 .

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Our mission is to provide the Big Island community with a knowledgeable team of financial service professionals, offering quality insurance and financial products through personal relationships built on integrity. We provide superior customer service by focusing on the State Farm customer and have a significant positive effect on both our industry and community through involvement and commitment to excellence.

Meet my great team for all of your Insurance and Financial Services needs, focusing on helping families protect what they have and plan for the future.

Zack Pacleb State Farm Agent Team Member

Zack Pacleb

Team Leader
License #483664

Zack was born and raised here on the east side of the Big Island. He has 13 years of industry experience, spending 8 years in credit union management before transitioning to the insurance industry. Outside the office, Zack is very involved with his church as a member of the music ministry as well as teaching classes for faith seekers. Zack can take care of your needs with the utmost integrity.

Jayci Serion State Farm Agent Team Member

Jayci Serion

Customer Relations Representative
License #444526

Jayci has been in customer service for over 20 years. She is ready to help with all your insurance needs. Originally from Captain Cook, Kona, Jayci stays busy with her family and volunteers with the local PTO.

Chandra Potter State Farm Agent Team Member

Chandra Potter

Customer Relations Representative
License #486363

Chandra has been in customer service for over 20 years. She is Property and Casualty Insurance Licensed and is ready to help with your auto and home insurance needs. Outside our office Chandra stays busy with volunteer work. She enjoys watching sports, going to concerts and eating lots of delicious food!

Monika Melendrez State Farm Agent Team Member

Monika Melendrez

Account Representative
License #532103

Originally from Oregon, Monika moved to the Big Island in 2019 to be closer to her extended family. She has experience in customer service and finance and is ready to help with your insurance needs. Outside of our office Monika enjoys spending as much time as she can in the ocean scuba diving, snorkeling, or paddle boarding.

Available Positions

Please Note: This opportunity is about potential employment with an independent contractor agent who solicits applications for State Farm products and services, and does NOT result in employment with any of the State Farm Insurance Companies. The employment selection decision , terms and conditions of employment (such as compensation and benefits) are all determined solely by the independent contractor agent.
Agent License for Robert Shimabuku
HI-434264

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Disclosures

Securities distributed by State Farm VP Management Corp.

Life Insurance and annuities are issued by State Farm Life Insurance Company. (Not Licensed in MA, NY, and WI) State Farm Life and Accident Assurance Company (Licensed in New York and Wisconsin) Home Office, Bloomington, Illinois.

Deposit products offered by U.S. Bank National Association. Member FDIC.

Pet insurance products are underwritten in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108 Please visit AmericanPetInsurance.com . For additional information and disclosures concerning Pet insurance please see Pet Insurance From State Farm® and Trupanion® .

State Farm VP Management Corp. is a separate entity from those State Farm entities which provide banking and insurance products. Investing involves risk, including potential for loss.

Neither State Farm nor its agents provide tax or legal advice. Please consult a tax or legal advisor for advice regarding your personal circumstances.

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